Help Search our knowledge base:

Index - FAQ - Cart Help Buttons - Cart Settings - 8. Advanced Settings

 Where is this feature?
1. Log In
2. Cart Settings
3. Advanced Settings

 Related Items
1. Is there a way to prevent certain orders from getting through?

Frequently Asked
Question (FAQ)

Document Number: 862

Optimize for Printing
E-Mail This Link

This document ...
helps resolve my question or problem.
does not apply to my question or problem.
is inaccurate for my question or problem.
Permanently Restrict/Allow Access By IP Address

Restricted Addresses:

Using a separate setting (Block IP Address After XXX Failed Order Attempts.), the shopping cart has the ability to automatically block shoppers that are entering invalid payment information.

In addition, some merchants find that they would like to permanently block IP addresses of known fraud abusers. You can do that with this setting.

An address entered here will never be able to place an order using your shopping cart.

Allowed Addresses:

If you are have an in-house ordering staff using the shopping cart, they may be blocked occasionally (Block IP Address After XXX Failed Order Attempts.).

Enter their IP addresses here to prevent this. All addresses entered here will be allowed access to the shopping cart no matter how many failed attempts are received.

Whether restricting or allowing, you can enter a single IP address or use a subnet mask to block or allow entire address ranges.

Below are some common examples:
Range to block/allowValue entered
Any IP beginning with
Any IP beginning with
Any IPs from to

Note: The examples above show private IP addresses. However, you cannot use a private IP to block or allow traffic. You must use a public IP address to block or allow a shopper. If you do not know your public IP address you can go to and they will tell you what your public IP is.